❓ FAQ
918cash FAQ — Answers to Your Questions
Find answers to questions about deposits, withdrawals, bonuses and account verification on this page, and get to know the 918cash platform better.
Whether you are new to 918cash or have been playing for a while, you may have questions about payments, claiming bonuses, account verification and withdrawals. This FAQ page answers the questions Myanmar players ask most often, organised into clear sections. If there is still something you cannot resolve after reading, you can reach our customer service team directly via 24/7 Live Chat.
Documents and Verification
You need to complete the account owner verification process (KYC) when making a withdrawal or when specifically requested by our support team. It is not normally required while you are actively playing. If verification is needed due to a withdrawal request, our team will contact you via Live Chat.
Either a Myanmar National Registration Card (NRC) or a Passport is accepted. Take a clear photo of the original document — it must be valid and not expired. You can also submit a bank statement or screenshot showing that the phone wallet number used for payments belongs to you.
918cash uses SSL encryption technology to protect your personal and financial information. Documents you submit are stored securely in accordance with our privacy policy and are never shared with third parties. For more information, you can read our Privacy Policy.
If your verification is rejected, contact our support team immediately via Live Chat. The team will explain why it was unsuccessful and clearly guide you on which additional documents are needed. In most cases, rejection is due to unclear photos or incomplete documents.
The KYC process is an international standard for casinos and financial platforms. It is in place to prevent money laundering and to ensure that withdrawals are made by the account holder themselves. This way, your funds and winnings can be withdrawn safely.
How to Deposit
You can make a deposit starting from 5,000 Ks using any available payment method. This minimum applies equally to KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer. There is no upper limit on deposit amounts, so you can deposit as much as you like.
Log in to your 918cash account and select Wave Money in the deposit section. We will display our Wave Money number — transfer the amount from your Wave Money app. After transferring, copy the transaction ID, enter it in the deposit form, and submit. Deposits are normally processed within a few minutes.
Select KBZPay from the 918cash deposit screen and transfer the amount to the KBZPay phone number shown. Use the Pay To Mobile function in the KBZPay app to send the payment. Take a screenshot of the payment reference number and submit it together with the deposit form. If you have any issues, Live Chat is available to help right away.
There are currently 5 deposit methods available — KBZPay, Wave Money, AYA Pay, CB Pay and Bank Transfer. The minimum deposit for all of them is 5,000 Ks, and you can deposit directly in Myanmar Kyat with no currency conversion needed.
Large deposits or network errors can cause a delay in funds arriving. If more than 15 minutes have passed since your deposit, contact our support team via Live Chat with your transaction ID. Submit your payment proof (screenshot) and the team will check and resolve it quickly.
Withdrawals
The minimum withdrawal amount is 20,000 Ks. You must reach this amount before you can submit a withdrawal request. Unlike deposits, withdrawals can only be sent to a phone wallet or bank account that is registered in your own name.
Most withdrawal requests at 918cash are processed within 30 minutes to 3 hours. Processing time may vary depending on the bank or wallet provider's server. Once you submit a request, our support team will review and process it.
918cash's withdrawal service is available 24/7, but if you send via bank transfer late at night or on a public holiday, processing may take longer than usual due to bank processing times. Mobile wallet withdrawals such as KBZPay and Wave Money tend to be faster, even in the evening or at night.
No. 918cash can only send withdrawals to a phone wallet or bank account registered in the account holder's own name. This policy protects players and ensures financial security. Withdrawal requests made to a third party's name will be declined.
Bonuses and Promotions
When you make your first deposit at 918cash, you will automatically receive a 150% Welcome Bonus. For example, deposit 20,000 Ks and you get a 30,000 Ks bonus, giving you a balance of 50,000 Ks. To receive the bonus, make sure the bonus promotion is active at the time of your deposit — the bonus cannot be cancelled once it has been credited.
A wagering requirement is the number of times you must play through your bonus before you can withdraw it. At 918cash, the wagering requirement is bonus amount × 20. For example — if you deposit 20,000 Ks and receive a 30,000 Ks bonus, the wagering requirement is 30,000 Ks × 20 = 600,000 Ks. You must wager that total amount before the bonus funds can be withdrawn.
The Welcome Bonus is available once per player only. It is given on your first deposit and does not apply to subsequent deposits. However, 918cash still has other promotions available, such as reload bonuses and VIP cashback.
Yes, every bonus has a time limit on how long it can be used. After receiving a bonus, you must meet the wagering requirement within the set period, otherwise the bonus funds may expire. You can check the exact time limit for a bonus on our promotions screen when you activate it.
The maximum Welcome Bonus amount is 500,000 Ks. For example, deposit 680,000 Ks and you receive a 500,000 Ks bonus, giving you a balance of 1,180,000 Ks, with a wagering requirement of 500,000 Ks × 20 = 10,000,000 Ks. Depositing more than that amount will still give you a bonus of 500,000 Ks only, so there is no need to deposit beyond that limit.
Need more help?
If you cannot find the answer to your question on this FAQ page, the 918cash support team is available 24/7 via Live Chat and email in Myanmar language. Log in and click the chat icon to get in touch.